You may have noticed that Kennolyn Camps proudly announces itself as the “1st camp in the US to earn the prestigious Diamond Certified Award.”
If you live in the San Francisco Bay Area, you have seen the Diamond Certified listings in all the local newspapers, heard their announcements on the radio, and seen their ads on buses, billboards, etc. Diamond Certification is basically a customer satisfaction rating.
Kennolyn jumped at the chance to be involved in the process because they do live calls to camper families and ask a series of questions to evaluate their overall level of satisfaction with the Kennolyn experience. We receive a report that gives us the verbatim response to the questions. This feedback is invaluable. As much as we love the numerous glowing endorsements, we also read the report very carefully for areas where we have work to do. We are always striving to improve the camp experience for every camper.
Diamond Certified makes the report available to the public on our listing page. Check it out at http://www.diamondcertified.org/report/kennolyn-camps.
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